Refund policy
Returns
You may request a return within 24 hours of receiving the product. To start a request, email info@jc601.com with your order number and details of the issue. To be eligible, the item must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging.
Certain items, such as personalized or made-to-order products, may not be eligible for returns. Please contact us for clarification if needed.
Refunds
Once we receive your returned item, we will inspect it and notify you whether the refund has been approved or declined. If approved, the refund will be processed and credited to your original payment method within 7 to 10 business days.
Late or missing refunds
If you have not received your refund after 10 days, please:
- Check your bank account or credit card statement.
- Contact your bank or card issuer, as processing times may vary.
- If the refund is still missing, contact us at info@jc601.com.
Exchanges
We only replace items that are defective or damaged. To request an exchange, email info@jc601.com with details of the problem and your order number.
Return shipping
You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.